Shenzhen Wenye Yaohe Technology Co., Ltd. is a dedicated enterprise in the agarwood incense and essential oil business. We are passionate about bringing the unique charm of agarwood to customers worldwide, and we highly value communication and cooperation with all parties interested in our products and the agarwood industry.
Our company is located in the vibrant high - tech innovation hub of Shenzhen, China. The specific address is [detailed company address, e.g., Room XX, Building XX, XX Road, XX District, Shenzhen, Guangdong, China]. Shenzhen, as a city known for its openness, innovation, and strong business atmosphere, provides an ideal environment for our company to develop and connect with global partners.
For general inquiries, you can reach our customer service hotline at +86 - [phone number]. Our professional customer service representatives are available during working hours (from 9:00 am to 6:00 pm, Monday to Friday, Beijing time) to answer your questions, such as product information, order status, and cooperation intentions.
If you are a business partner or have matters related to bulk orders, cooperation projects, you can contact our business department directly at +86 - [business department phone number]. The business team has in - depth knowledge of our agarwood products, including the sourcing of high - quality agarwood raw materials from Southeast Asia, the craftsmanship of incense production, and the extraction process of essential oils. They can provide you with professional advice and solutions for business cooperation.
For general information and customer service, please send an email to service@wenyeyaohe.com. Whether you are a consumer who wants to share your experience of using our agarwood incense/essential oil, or a potential customer with questions about product details, our customer service team will reply to your email within 24 - 48 hours (working days).
For business cooperation, partnership proposals, and inquiries about wholesale and customized products, please direct your emails to business@wenyeyaohe.com. Our business development team will carefully review your email, and if it involves specific cooperation content, they will schedule a meeting or further communication to discuss detailed cooperation plans, including product customization options (such as customizing the fragrance concentration of essential oils, or the shape and packaging of incense products), bulk order discounts, and market development strategies.
The customer service department is the first point of contact for most customers. Our customer service representatives are trained to have a comprehensive understanding of our product line. They can introduce the characteristics of different agarwood incense products (such as stick incense, cone incense, and their respective fragrance durations and applicable scenarios) and essential oils (including purity levels, extraction methods, and uses in aromatherapy and skincare).
They are also responsible for handling after - sales issues, such as product quality complaints. If you receive a product that is damaged during transportation or has quality problems, the customer service department will guide you through the return and exchange process, ensuring that your rights as a customer are protected.
The business cooperation department is focused on expanding our business network and developing new partnerships. They work closely with suppliers, distributors, and other stakeholders in the agarwood industry.
For suppliers, they are constantly seeking high - quality agarwood raw material sources. If you are an agarwood grower or a raw material supplier from regions like Southeast Asia, and you can provide sustainable - sourced, high - quality agarwood, the business cooperation department is eager to establish long - term and stable cooperation relationships. They will conduct on - site inspections (when conditions permit) to assess the quality of raw materials, including factors such as resin content, aroma, and texture of the agarwood.
For distributors, the business cooperation department offers attractive partnership programs. They provide support in areas such as product training (to help distributors' sales teams better understand and promote our products), marketing materials (including brochures, product catalogs, and digital marketing content), and after - sales service coordination. Whether you are a local distributor in China or an overseas distributor interested in introducing our agarwood products to your market, they can tailor cooperation plans to meet your market needs.
Our R & D department is at the core of product innovation. Composed of experts in fields like natural product chemistry, aromatherapy, and traditional incense craftsmanship, they are responsible for developing new agarwood products and improving existing ones.
If you are a researcher, a fellow industry practitioner with technical questions about agarwood processing, or a customer with in - depth inquiries about the chemical composition and pharmacological effects of agarwood essential oil, you can contact the R & D department at rnd@wenyeyaohe.com. They can share professional knowledge about the extraction process of agarwood essential oil (such as the use of advanced distillation technology to ensure the purity of the oil), the formulation of incense products (including the ratio of agarwood powder to natural binders), and the potential applications of agarwood in new product development (such as in natural health products and high - end cosmetics).
Our official website, [website URL], is a comprehensive platform where you can find detailed information about our company, product introductions, latest news, and online store (if applicable). You can browse through the different categories of agarwood incense and essential oil products, read product descriptions, customer reviews, and learn about our company's philosophy of combining traditional agarwood culture with modern technology.
On the website, there is also a contact form that you can fill out. Simply enter your name, email address, subject, and message, and submit it. This form is another convenient way for us to receive your inquiries, and we will respond to you through the contact information you provide.
Facebook: We have an official Facebook page at [Facebook page URL]. On this page, we regularly share content related to agarwood culture, such as the history of agarwood use in different cultures, the process of agarwood formation, and how to use agarwood incense and essential oil to create a relaxing atmosphere at home. We also post product updates, promotions, and customer stories. You can follow our page, leave comments, and send private messages to communicate with us.
Instagram: Our Instagram account ([Instagram account URL]) focuses on visual content. We showcase high - quality images of our agarwood products, including the elegant packaging of incense boxes, the beautiful texture of agarwood essential oil bottles, and the serene scenes of using agarwood incense in different environments (such as a cozy living room or a peaceful meditation space). Through Instagram, you can get a more intuitive understanding of our products and brand image, and also interact with us by liking, commenting, and direct messaging.
We welcome customers, business partners, and enthusiasts of agarwood culture to visit our company in Shenzhen. To arrange a visit, please contact our customer service or business cooperation department in advance. We will organize a detailed company tour, including showing our production facilities (such as the incense production workshop, where you can see the entire process from agarwood powder preparation to incense molding and drying; and the essential oil extraction laboratory, where advanced distillation equipment is used), product display areas (featuring our full range of agarwood incense and essential oil products, as well as customized and limited - edition products), and R & D center (where you can learn about our latest research on agarwood product innovation).
During the visit, our professional staff will be on hand to explain every aspect of our company's operations, answer your questions in detail, and have in - depth discussions with you about agarwood products and culture. We believe that an on - site visit will help you better understand our company's strength, product quality, and our passion for the agarwood industry.
In conclusion, Shenzhen Wenye Yaohe Technology Co., Ltd. is committed to providing multiple channels for communication and contact. Whether you are a consumer, a business partner, a researcher, or an agarwood culture enthusiast, we are always ready to hear from you and build a mutually beneficial and friendly relationship.
